Privacy Policy

Native Notify, Inc. ("Native Notify," "we," "us," or "our") operates the website nativenotify.com, the Native Notify dashboard at app.nativenotify.com, and the Native Notify push notification service, including the native-notify software development kit (collectively, the "Services").

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, create an account, or use the Services. It also describes your rights and choices regarding that information.

By using the Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not use the Services.

We collect the following categories of information depending on how you use the Services:

Account information. When you create an account, we collect your name, email address, password, and other information you choose to provide.

Payment information. If you subscribe to a paid plan, our payment processors collect billing details such as credit or debit card information. We do not store full card numbers on our servers.

Device and push data. When a developer integrates the native-notify SDK into their mobile application, we collect and store device push tokens, device identifiers, platform information (such as iOS or Android), app identifiers, and notification delivery and open events. This information is required to deliver push notifications.

Data provided by developers. Developers may send us end-user identifiers, notification content, notification inboxes, group and topic subscriptions, and similar data through the Services in order to send notifications to their own users.

Usage and analytics data. We collect information about how visitors and customers use our website and dashboard, such as pages visited, features used, IP address, browser type, and approximate location derived from an IP address.

Communications. If you contact us for support or feedback, we keep a record of that correspondence.

We use the information we collect to:

• Provide, operate, maintain, and improve the Services;
• Deliver push notifications on behalf of developers to the devices that have opted in to receive them;
• Create and manage your account, subscriptions, and billing;
• Provide analytics such as monthly active users, delivery rates, and open rates;
• Respond to support requests and communicate with you;
• Monitor for fraud, abuse, and compliance with our Terms of Service;
• Comply with legal obligations and enforce our agreements.

We do not sell your personal information, and we do not use push notification data to build advertising profiles.

If you are located in the European Economic Area or the United Kingdom, we process personal information only when we have a legal basis to do so, including:

• Performance of a contract — to provide the Services you have signed up for;
• Legitimate interests — to secure, operate, and improve the Services;
• Consent — where you have given it, for example by opting in to push notifications on your device;
• Legal obligations — to comply with applicable law.

We do not sell personal information. We share information only in the following circumstances:

• Push delivery providers. Push notifications are delivered through third-party infrastructure, including Expo, Google's Firebase Cloud Messaging (FCM), and Apple's Push Notification service (APNs). Device tokens and notification payloads are processed by these providers in order to deliver notifications.
• Service providers. Companies that help us host our infrastructure, process payments, provide analytics, and deliver customer support, under contractual obligations to protect the information.
• Legal requirements. To comply with applicable law, legal process, or governmental requests, or to protect the rights, property, and safety of Native Notify, our users, and the public.
• Business transfers. In connection with a merger, acquisition, or sale of assets, with notice as required by law.

We retain personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. If you cancel your account or delete your app from the Services, we will delete or de-identify the associated data within a commercially reasonable period, except where retention is required by law.

Agent Notify conversations are deleted on a shorter, fixed schedule: the messages you exchange with the assistant, and any project files you import into a conversation, are kept for up to 60 days to help us fix bugs and improve the service, and are automatically deleted after 60 days.

Depending on where you live, you may have some or all of the following rights with respect to your personal information:

• The right to access the personal information we hold;
• The right to correct inaccurate information;
• The right to request deletion of your personal information;
• The right to object to or restrict certain processing, and to withdraw consent;
• The right to data portability, and the right not to be discriminated against for exercising your rights.

You may also opt out of push notifications at any time through your device or app settings, since push notifications are delivered only with your consent. To exercise any of the rights above, please contact us using the information in the Contact section below. We will respond in accordance with applicable law.

If you are an end user of an app built on Native Notify, please contact the developer of that app first: the developer controls the data sent through our Services, and we will assist them with your request as needed.

The Services are not directed to children under the age of 13 (or the equivalent minimum age in your jurisdiction), and we do not knowingly collect personal information from children. If we learn that we have collected personal information from a child, we will delete it. Developers who use our Services in apps directed at children are responsible for obtaining any required consents and complying with applicable children's privacy laws.

We use reasonable administrative, technical, and physical safeguards designed to protect the information we process, including encryption in transit (HTTPS/TLS) and access controls. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We are based in the United States, and the information we process may be transferred to, stored, and processed in the United States and other countries. Where required, we rely on appropriate safeguards for such transfers, such as standard contractual clauses.

Agent Notify is our AI assistant that helps set up Native Notify services in your app. To provide that help, it processes the information you give it — the messages you exchange in a conversation, the code or files you share with it, and the milestones of a setup attempt (including where it failed, so we can improve it).

We do not save GitHub repository data. When you connect a GitHub repository, Agent Notify reads it on your behalf at the moment it works on your project — to open pull requests, follow up, or answer your questions — and the repository's code is not copied into or retained in our databases. Deleting a project removes its Agent Notify conversations and related records along with the project.

Project imports from your computer are limited on purpose. If you choose to import a project from your computer so Agent Notify can help with a Native Notify related project (for example, by picking your project folder), we save only the parts of the project relevant to setting up Native Notify services in your app — the file tree and the files that matter for that setup — and never your entire app project. Generated folders (such as node_modules and build output) and files that look like secrets (such as .env files and key files) are not uploaded or stored. Imported files stay attached to the project and are deleted with it.

Conversation data is temporary. We keep your conversations with Agent Notify — the messages you exchange and the project files you import into a conversation — to fix bugs and improve the service, and all of that conversation data is deleted automatically after 60 days. After that, the assistant can no longer read the conversation.

Learning to improve our product. To understand how Agent Notify is working, we also record limited, structured usage details about the assistant — for example, which steps of a setup succeeded or failed. These records never include your message content, push tokens, or device identifiers.

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. If we make material changes, we will provide more prominent notice where appropriate. Your continued use of the Services after an update constitutes acceptance of the updated Privacy Policy.

If you have questions about this Privacy Policy or our privacy practices, or you wish to exercise your rights, please contact Native Notify, Inc. through the support options available on our website at nativenotify.com or from within your Native Notify dashboard.